beamo.

BEAMO / SUPPORT

Let’s help you find your way.

Support

A few helpful answers, and a way to reach the people behind Beamo.

Get in touch

abubakrzain666@gmail.com

Include your Beamo username, app version, device model, and a short description of what happened. Share a screenshot only if it’s safe to do so. Never send passwords, verification codes, or private conversations unrelated to your request.

Common questions

How do I delete my account?

In Beamo, open Settings → Account → Delete Account. Confirm with your password or with Apple, depending on how you signed up. Deletion is permanent. Signing out or uninstalling alone does not delete your account. If you cannot access your account, contact us for help; we may need to verify ownership.

How do I report content or block someone?

Open the menu on a post, comment, message, or account and choose Report. Describe the concern without including unnecessary personal information. Use the account’s block control for unwanted contact. Manage blocked accounts under Settings → Privacy → Blocked Accounts. For urgent safety concerns you can also email us. Beamo is not an emergency service.

How do I control my location and nearby posts?

Open Settings → Privacy. Share My Location controls location sharing with friends. Show My Posts Nearby controls nearby discovery of eligible public posts. You can browse nearby posts while your own nearby discovery is off. Device location permission is controlled separately in iOS Settings; a location already shared with content may need to be removed by deleting that content.

Can someone see a message before I send it?

When Live Typing Preview is enabled, your draft text can be shown to other participants before you send it. Turn it off in Settings → Privacy if you don’t want to share drafts. This is separate from an ordinary typing indicator.

I can’t sign in. What should I try?

Use the same sign-in method you used to create your account. For email accounts, use the password reset option on the sign-in screen. If you chose Apple’s Hide My Email, your account may use an Apple relay address. Check your connection, update Beamo, and contact us if the issue continues. Never share a verification code or Apple authorization details.

Why can’t I use the camera, microphone, or music?

Check Beamo’s permissions in iOS Settings. Camera and microphone access are needed for the relevant capture and recording features. Apple Music features may need authorization and an eligible Apple Music account for playback. You can decline permissions, but the related features may be unavailable.

A message or upload hasn’t sent.

Check your connection and return to the app. If a message shows a retry option, use it. Avoid repeatedly sending the same content. If it keeps failing, tell support the approximate time and type of upload, without sending unrelated private content.

How do I ask about my data?

Read our Privacy Policy or email abubakrzain666@gmail.com with the subject “Privacy request.” Explain what you need and include your username. We may ask for information to verify that the account belongs to you.